Multimodal Agentic Assistants for Primary Care
This project centered on the end-to-end design, scientific leadership, and production deployment of a patient-facing, agentic AI assistant for primary care at Amazon One Medical. The system supports natural language interactions across text and voice, understands a member’s longitudinal health context, and can safely take action (such as guiding care decisions, routing to clinicians, and initiating workflows) within a regulated healthcare environment.
Unlike traditional healthcare chatbots, this assistant was built as an agentic system: it combines large language models with structured decision logic, clinical safety layers, and healthcare-specific tooling to move beyond Q&A toward trusted, outcome-oriented assistance. The work required balancing cutting-edge multimodal AI with the realities of medical risk, compliance, and real-world deployment at scale.
The project launched publicly as Amazon One Medical’s Health AI assistant, marking one of the first large-scale deployments of an agentic, healthcare-native AI system embedded directly into a primary care experience.
Media coverage
- The Information: Amazon Launches AI Assistant For One Medical Customers
- Healthcare Brew: Amazon One Medical launches new agentic AI tool
- Fierce Healthcare: Amazon One Medical releases agentic health AI assistant for members
- Healthcare Dive: Amazon launches health AI chatbot for One Medical members
- Healthcare IT News: Roundup: Greenway aims to industrialize agentic AI; New Amazon One assistant
- Fast Company: Amazon’s newest AI doesn’t just chat — it knows your health history
- CNBC: Amazon launches AI health-care tool for One Medical members
- MarketWatch (Dow Jones): Amazon One Medical Launches Health AI Assistant
- PYMNTS: Amazon Adds AI Assistant to One Medical App
- Becker’s Hospital Review: Amazon One Medical launches AI assistant
- Chain Store Age: Amazon launches Agentic AI-enabled health assistant
- Engadget: Amazon is adding AI-powered assistant to One Medical
- HIT Consultant: Analysis: Amazon One Medical’s Health AI Assistant—Agentic Care or Algorithmic Gatekeeping?
- TechTarget: Amazon One Medical unveils Health AI assistant for patients
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